Terms of Service

In these terms, "Goalz", "we" and "us" mean the Goalz.Work platform and the entity operating it. "You", "Customer" and "your organisation" mean the legal entity that has subscribed to the service. "Users" means the individuals your organisation authorises to access the platform under your subscription.

"Customer Data" means all data your organisation or its Users submit to the platform, including employee records, project and task data, logged and approved hours, ratings, and documents. "Service" means the Goalz.Work platform, its modules, APIs and associated websites.

The Service is offered to organisations, not to individual consumers. By accepting these terms you confirm that you have authority to bind your organisation and that the information you provide during registration is accurate and kept current.

Your organisation is responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account. You must notify us promptly if you believe credentials have been compromised.

The Service is sold on a subscription basis per named User, per month, on the plan set out in your order form or selected at sign-up. Plan inclusions are those published on our pricing page or specified in your order form, which prevails in the event of a conflict.

You are billed only for Users who require access to log in. Employee records that exist for reporting, headcount or historical purposes without a login are not counted as Users.

Users added during a term are charged pro rata from the date of creation. Reductions in User count take effect at your next renewal rather than mid-term.

We may offer a free trial of a specified duration. During a trial the Service is provided as-is, without any commitment as to availability, and we may modify or end trial access at our discretion.

At the end of a trial, your access ends unless you subscribe. Customer Data from a trial is retained for a limited period to allow conversion and is then deleted.

Fees are stated in your order form and are payable in advance for the billing period. Where we have agreed that billing commences at go-live, the first billing period begins on the date your production environment is made available to your Users rather than the date of signature.

Invoices are due within the period stated on the invoice. We may suspend access to the Service for accounts materially overdue, following written notice. Fees are exclusive of taxes, and you are responsible for applicable taxes other than those on our net income.

We may revise pricing with at least sixty days notice before your renewal date. Revised pricing does not apply to a term already paid for.

Subscriptions run for the term stated in the order form and renew automatically for successive terms of the same length unless either party gives notice of non-renewal before the term ends.

Either party may terminate for material breach if the breach is not remedied within thirty days of written notice. You may cancel at any time with effect from your next renewal; fees for the current term are not refundable except where required by law or where we have materially breached these terms.

On termination your right to access the Service ends. We will make Customer Data available for export for a defined period after termination, after which it is deleted in accordance with our retention practices.

Your organisation retains all right, title and interest in Customer Data. We process it solely to provide and support the Service, in accordance with these terms, our Privacy Policy and any data processing agreement between us.

You grant us a limited licence to host, copy, transmit and display Customer Data as necessary to provide the Service. You are responsible for the accuracy and legality of Customer Data and for having a lawful basis to submit personal data of your employees to the platform.

We may generate and use aggregated, de-identified statistics about platform usage that do not identify your organisation, your Users or any individual.

You may not use the Service in a way that breaks the law, infringes rights, or undermines the integrity of the platform.

The Service produces productivity scores and reports derived from data your organisation and its Users enter, using weightings your organisation configures. These outputs are a decision-support tool. They are not, and must not be treated as, an automated determination about any individual.

Your organisation remains solely responsible for any employment decision taken with reference to platform outputs, and for ensuring such decisions comply with applicable employment, equality and data protection law, including any requirement to provide human review or to inform employees that measurement is taking place.

We aim to keep the Service available at all times and will use commercially reasonable efforts to do so. Where an uptime commitment is stated in your plan or order form, that commitment and its remedies apply.

We may perform planned maintenance, and will give reasonable notice for maintenance expected to cause material interruption. Support response targets are those stated for your plan.

We maintain technical and organisational measures appropriate to the nature of the data processed, including tenant isolation, role-based access control, encryption of data in transit, and audit logging of permission and approval changes.

You are responsible for the security decisions within your control: role design, permission assignment, credential hygiene, and prompt deactivation of Users who leave your organisation.

We retain all right, title and interest in the Service, including its software, design, documentation and trade marks. These terms grant you a non-exclusive, non-transferable right to use the Service during your subscription term, and nothing more.

If you send us feedback or suggestions, we may use them to improve the Service without obligation or attribution. This does not give us any right to your Customer Data beyond what is set out in these terms.

The Service may integrate with third-party tools at your election, for example source control, single sign-on providers or calendar services. Your use of those tools is governed by their own terms, and we are not responsible for their availability, security or practices.

Where you instruct us to connect a third-party service, you authorise us to exchange the data necessary for that integration to function.

Each party warrants that it has the authority to enter into these terms. We warrant that the Service will perform materially in accordance with its published documentation.

Except as expressly stated, the Service is provided without further warranty of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that its outputs will be free of inaccuracy where the underlying data entered is inaccurate.

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or anticipated savings, however arising.

Each party’s total aggregate liability arising out of or related to these terms is limited to the fees paid or payable by you for the Service in the twelve months preceding the event giving rise to the claim.

These limitations do not apply to liability that cannot be excluded by law, to a party’s indemnity obligations, or to your obligation to pay fees due.

We will defend you against third-party claims that the Service, as provided by us, infringes that party’s intellectual property rights, and will pay damages finally awarded, provided you notify us promptly and allow us to control the defence.

You will defend us against third-party claims arising from Customer Data, from your use of the Service in breach of these terms, or from an employment decision taken by your organisation with reference to platform outputs.

Each party will protect the other’s confidential information with at least the care it applies to its own, use it only for purposes of these terms, and disclose it only to personnel and advisers who need it and are bound by equivalent obligations.

These obligations do not apply to information that is public through no breach, independently developed, or lawfully received from a third party, and do not prevent disclosure required by law where reasonable notice is given.

We continue to develop the Service and may add, modify or discontinue features. We will not make changes that materially reduce the core functionality of your plan during a paid term without offering you a remedy.

We may update these terms. For material changes we will give at least thirty days notice by email or in-product, and the updated terms take effect at the start of your next renewal term, or on the stated date for non-material changes.

These terms are governed by the law of the jurisdiction stated in your order form, and the courts of that jurisdiction have exclusive jurisdiction over disputes, subject to any mandatory local rights you have.

Before commencing proceedings, each party will attempt in good faith to resolve the dispute through discussion between senior representatives for a period of thirty days.

These terms, together with your order form and any data processing agreement, form the entire agreement between us on this subject and supersede prior discussions. If any provision is held unenforceable, the remainder continues in force.

Neither party may assign these terms without the other’s consent, except to a successor in connection with a merger or sale of substantially all assets. A failure to enforce a provision is not a waiver of it. Neither party is liable for delay caused by events beyond its reasonable control.